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ANSWERS TO YOUR QUESTIONS

General Questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website or you can use given tracking number to track the status of your order via "Track your order" page.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.
We currently ship worldwide. However if you are facing any issues feel free to let us know. 

Once you've placed your order, it usually takes 1 to 3 days to process it for delivery excl. weekends.

Standard shipping time for the countries covered by our delivery partners are presented below. 

USA and Canada: 5 - 21 days

Oceania: 7 - 21 days

Europe: - 21 days

Latin America: 10 - 25 days

Other countries: 14 - 30 days

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.


Payment 

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: USD, GBP and EUR. 

If your credit or debit card use another currency, then you will be charged in USD, GBP or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Orders and Returns

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dobark.com 
Returns are the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk for more details.
Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.